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ISmile Technologies: Delivering Exceptional AWS Managed Services

What Are AWS Managed Services

AWS Managed Services (AMS) helps you adopt AWS at scale and operate more efficiently and securely. We leverage standard AWS services and offer guidance and execution of operational best practices with specialized automation, skills, and experience contextual to your environment and applications. AMS provides proactive, preventative, and detective capabilities that raise the operational bar and help reduce risk without constraining agility, allowing you to focus on innovation. AMS extends your team with operational capabilities, including monitoring, incident detection and management, security, patching, backup, and cost optimization.  

Benefits of AWS Managed Services:  

AWS Managed Services raise the productivity of your business. Some of the advantages that you will get by partnering with us are:  

  • Automation of security and compliance  
  • Higher Availability & Accessibility of Resources  
  • Cost Optimization  
  • 24/7 performance monitoring and alerts

ISmile Technologies Gold Managed Service elements

ISmile Technologies offer many choices for your AWS Managed Services deployment – customized to meet your needs and budget:


AMS by leveraging AWS Backup to centralize and automate the backing up of your data across AWS services. AMS backup plans provide best practices for various use cases. However, you are welcome to continue to use your existing backup plans. After you onboard to AMS Backup Management, AMS provides backup reports, and ISmile Technologies continuously monitors your backup tasks to ensure you have a reliable backup solution.  


AWS Cloudwatch and AWS Cloudtrail Logs are used to monitor workloads in AWS. At the time of account onboarding, ISmile Technologies triggers AMS by configuring baseline monitoring (a combination of CloudWatch (CW) alarms and CW event rules) for all your resources created in a managed account. The baseline monitoring configuration generates an alert when a CW alarm is triggered, or a CW event is generated. All alerts generated by your resources are sent to the AMS monitoring system by directing them to an SNS topic in the account. ISmile Technologies analyzes the alerts and processes them based on their potential for impact.  

Patch Management:  

AWS MS takes care of the above-the-hypervisor patching. This includes the operating system (Linux and Windows) and infrastructure application (SSH, RDP, ISS, Apache, and so forth) security updates and patches. AWS MS employs multiple strategies, patching and building new AMIs for cloud-aware applications that can be quickly restarted and resorting to in-place patches for the rest.  

Security & Access Management:  

AWS MS protects your information assets and helps keep your AWS infrastructure secure. Configuring default AWS security capabilities and best practices, such as Identity and Access Management (IAM) roles and EC2 security groups, enables you to use your corporate credentials to access your AWS resources.  

Incident Management:  

AWS monitors the overall health of your infrastructure resources and handles the daily activities of investigating and resolving incidents. For example, in the event of an EC2 instance failure, AWS recognizes the failure, automatically launches another instance, and takes appropriate action to minimize and avoid service interruption.

Change management:  

AWS MS coordinates all actions on resources. Changes must originate with a change request (an RFC or Request for Change) and can be manual or scripted. AWS MS ensures that changes are applied to individual stacks on an orderly, non-overlapping basis. It also holds all incoming manual requests until they have been approved.

ISmile Technologies reimagines cloud security by building it into the foundation of your company, so it can meet your business’s evolving needs cost-effectively as a fully managed, consumption-based, as-a-service model, ensuring business continuity, seamless compliance & advanced security. Schedule a free assessment call today.


Mahaboob Khan

A Cloud Engineer at ISmile Technologies, he had extensive experience working on Microsoft Azure which involves activities like Implementation, Managing and troubleshooting the User related issues. With automation tools like Azure ARM Template, Terraform, and Azure DevOps, he helps our client to automate deployment of IaaS and PaaS services.

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